世の中に去年の自分より今年の自分が優れていないのは立派な恥です。それで、人材として毎日自分を充実して、Operations Management問題集を学ぶ必要があります。弊社のOperations Management問題集はあなたにこのチャンスを全面的に与えられます。あなたは自分の望ましいOperations Management問題集を選らんで、学びから更なる成長を求められます。心はもはや空しくなく、生活を美しくなります。

CertJukenはいつまでもお客様の需要を重点に置いて、他のサイトに比べより完備のOperations Management試験資料を提供し、Operations Management試験に参加する人々の通過率を保障できます。お客様に高質のOperations Management練習問題を入手させるには、我々は常に真題の質を改善し足り、最新の試験に応じて真題をアープデートしたいしています。我々Operations Management試験真題を暗記すれば、あなたはこの試験にパースすることができます。

Operations Management練習問題は、若干の質問と回答のサンプルを提供します。 あなたは私たちのOperations Management試験関連資料の無料のデモを試してみて、それをダウンロードすることができます。満足している場合は、ショッピングカートに追加することができます。気に入らば、ショッピングカードにOperations Managementトレーニング資料を入れます。支払いをした後、こちらはあなたのメールボックスにOperations Management練習問題を送ります。そして、あなたは電子メールをチェックして、添付ファイルをダウンロードできます。

L5M9試験問題集をすぐにダウンロード：成功に支払ってから、我々のシステムは自動的にメールであなたの購入した商品をあなたのメールアドレスにお送りいたします。（12時間以内で届かないなら、我々を連絡してください。Note：ゴミ箱の検査を忘れないでください。）

CIPS Operations Management 認定 L5M9 試験問題:

1. Barry is a Hotel Manager and is keen to understand where his business is failing. He has asked his staff to conduct a number of different techniques to uncover failures within the service. Of those listed below, which of the following would provide Barry with answers the quickest? Select TWO

A) machine diagnostic checks
B) in-process checks
C) phone surveys
D) point-of-departure interviews

2. What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

A) zero defects
B) customer satisfaction
C) reducing costs
D) increasing market share

3. Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 5?

A) cell layout
B) functional layout
C) product layout
D) fixed-position layout

4. In an organisation that uses Quality Assurance to ascertain whether a product meets the needs of a customer, which of the following are you likely to find?

A) a steering committee
B) regular feedback loops from customers
C) proactive maintenance of equipment
D) staff proactively checking products for defects

5. Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 4?

A) procurement
B) sales
C) production
D) finance

質問と回答：