Which three statements are true about headers of custom process models?

• A. The/QDntain the version number of the Connect Common Object Model.
• B. Theycontain the version number of the PHP script.
• C. They list only the events that are supported by the code implementation.
• D. The header section is always commented.
• E. They contain standard objects only.
• F. The header section needs to be uncommented during testing.
• G. They contain all possible events with the objects.

Which six actions can have a null value?

• A. Set Fields
• B. Set Assigned
• C. Set Category
• D. Set Status
• E. Set SLAs
• F. Set Agent
• G. Set Disposition
• H. Set Queue
• I. Set Product
• J. Set Mailbox

Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

• A. Capturingall incident-associated CO data from customers
• B. Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
• C. If a contact record exists, loading details from the contact found in the incident workspace
• D. Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
• E. If a contact record does not exist, creating a contact record as captured by an agent from customers

Which three elements are available for workflow design on the Insert ribbon?

• A. Return
• B. Set Fields
• C. Terminate
• D. Decision
• E. Restart

Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

• A. Create a report for the survey scores.
• B. Create a transactional survey.
• C. Create a polling survey.
• D. Write a business rule to reopen the case.
• E. Assign scores to the survey questions and set the status field based on the responses.
• F. Schedule the survey on a daily basis.